Terms of service
Last Updated: September 10, 2026
Welcome to Bombay Basics, operated by Om Shri Global Enterprises.
These Terms of Service govern your use of the Bombay Basics website and your purchase of products through our online store. By accessing our website or placing an order, you agree to these Terms of Service.
1. About Bombay Basics
Bombay Basics is an online retail store operated by Om Shri Global Enterprises.
We offer a range of everyday products across categories such as home, kitchen, cleaning, pet care, kids and other lifestyle essentials.
Products may be fulfilled through third-party suppliers, manufacturers, warehouses, logistics providers, or other fulfillment partners.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
* Use the website for fraudulent or unlawful activities
* Attempt to gain unauthorized access to our website or systems
* Interfere with the operation or security of the website
* Submit false or misleading information
* Use our website to place fraudulent or unauthorized orders
* Copy, reproduce, or commercially exploit our website content without permission
We reserve the right to restrict or terminate access where reasonably necessary to protect our website, business, customers, or service providers.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.
However, minor differences in colour, appearance, packaging, dimensions, or other characteristics may occur due to manufacturing changes, screen settings, photography, or supplier packaging.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information when necessary.
4. Product Availability
Product availability may change without notice.
If a product becomes unavailable after you place an order, we may contact you regarding an alternative resolution, which may include cancellation and/or refund where applicable.
5. Prices and Offers
All product prices displayed on our website are shown in Indian Rupees (INR), unless otherwise stated.
Prices, discounts, promotions, and offers may change at any time.
Promotional offers may be subject to additional terms, eligibility requirements, availability, and validity periods.
We reserve the right to correct pricing or promotional errors.
If an order is affected by a significant pricing error, we may contact you before processing the order.
6. Placing an Order
When you place an order, you agree to provide accurate and complete information required to process and deliver your purchase.
Submitting an order does not necessarily mean that the order has been finally accepted.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in circumstances involving:
* Suspected fraud or unauthorized activity
* Incorrect or incomplete information
* Product availability issues
* Significant pricing or listing errors
* Unusual or excessive ordering activity
* Delivery limitations
* Other legitimate operational or legal reasons
If we cancel a prepaid order, any applicable refund will be processed according to our Refund Policy and applicable law.
7. Payments
We may offer payment methods including prepaid online payments and Cash on Delivery, depending on product and location availability.
Online payments may be processed through third-party payment providers such as Razorpay and Cashfree Payments.
You agree to provide accurate information necessary for payment processing.
For Cash on Delivery orders, we may contact you to verify order and delivery details.
8. Cash on Delivery
Cash on Delivery may not be available for every product, location, or order.
We may limit or disable COD for certain orders where reasonably necessary, including where there is a history of refused, fraudulent, or suspicious orders.
Customers are expected to accept and pay for legitimate COD orders placed by them.
9. Shipping and Delivery
We work with third-party fulfillment and logistics partners to process and deliver orders.
Delivery estimates provided on our website are estimates and may vary due to factors including:
* Courier delays
* Weather
* Public holidays
* Operational disruptions
* Incorrect or incomplete delivery information
* Remote delivery locations
* Other circumstances beyond our reasonable control
Please refer to our Shipping Policy for additional information.
10. Returns, Replacements and Refunds
Returns, replacements, and refunds are governed by our Return, Replacement & Refund Policy.
Where you experience a problem with an order, please contact Bombay Basics before sending any product back.
Certain products may have product-specific conditions or restrictions, which will be communicated where applicable.
Nothing in these Terms is intended to exclude or restrict any rights or remedies available to consumers under applicable law.
11. Order Cancellation
Order cancellations are governed by our Cancellation Policy.
Because orders may be processed or forwarded for fulfillment shortly after purchase, cancellation may not always be possible.
If cancellation is permitted and approved, any applicable refund will be processed according to our Cancellation and Refund Policies and applicable law.
12. Customer Reviews and Content
If you submit a product review, photograph, rating, comment, or other content to Bombay Basics, you agree that:
* The content should be truthful and based on your genuine experience.
* You must not submit unlawful, abusive, defamatory, misleading, or fraudulent content.
* You must not impersonate another person.
* You must not submit content containing another person’s private information without appropriate permission.
We may moderate, remove, or decline to publish content that violates these requirements or applicable law.
Our review functionality may be provided through third-party services such as Judge.me.
13. Intellectual Property
All content on the Bombay Basics website, including our:
* Brand name
* Logo
* Text
* Graphics
* Website design
* Product presentation
* Images
* Videos
* Original marketing materials
is owned by or licensed to Bombay Basics/Om Shri Global Enterprises, unless otherwise stated.
You may not reproduce, distribute, modify, sell, or commercially exploit our content without prior written permission.
Product images, descriptions, trademarks, or other materials supplied by manufacturers or third parties remain the property of their respective owners where applicable.
14. Third-Party Services
Our store may use third-party services and applications to provide functions such as:
* Payment processing
* Cash on Delivery ordering
* Product fulfillment
* Shipping and delivery
* Customer reviews
* Website functionality
* Analytics and marketing
These services may have their own terms and privacy policies.
Your use of third-party services may therefore also be subject to the applicable third party’s terms.
15. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
We may temporarily suspend or modify parts of the website for maintenance, updates, security, or operational reasons.
16. Limitation of Liability
To the extent permitted by applicable law, Bombay Basics and Om Shri Global Enterprises shall not be responsible for losses resulting from circumstances beyond our reasonable control, including third-party service interruptions, courier delays, technical failures, or events outside our reasonable control.
Nothing in these Terms limits or excludes liability or consumer rights where such limitation or exclusion is not permitted under applicable law.
17. Force Majeure
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, strikes, transportation disruptions, technical failures, or other extraordinary events.
18. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, services, technology, or applicable laws.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.
19. Governing Law
These Terms shall be governed by the laws of India, subject to applicable consumer protection laws and regulations.
Nothing in these Terms prevents a consumer from exercising rights available under applicable law.
20. Contact Us
If you have questions regarding these Terms of Service, please contact us: