Shipping policy

Last Updated: September 10, 2026

At Bombay Basics, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how your orders are processed and delivered.

1. Shipping Coverage

We currently offer delivery across India, subject to serviceability of the delivery address and availability of courier services.

Some remote or restricted locations may have limited delivery options.

2. Order Processing

Orders are generally processed after successful order placement and payment confirmation, or after confirmation of a Cash on Delivery (COD) order where applicable.

Orders are typically processed within 1–3 business days.

Processing times may be longer during:

* Sales and promotional periods
* Public holidays
* High-order-volume periods
* Unforeseen operational circumstances

3. Delivery Time

After processing, orders are generally delivered within approximately 3–7 business days, depending on the destination, courier service, product, and other operational factors.

Delivery estimates are not guaranteed and may vary.

Certain locations may require additional delivery time.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

From time to time, Bombay Basics may offer free shipping or other shipping promotions. Such offers may be subject to specific terms, minimum order values, locations, products, or promotional periods.

5. Order Tracking

Once your order has been shipped, we may provide tracking information through email, SMS, WhatsApp, or other available communication channels.

You may also use our Track Order feature, where available.

Tracking information may take some time to become active after the shipment is handed over to the courier.

6. Delivery Attempts

Courier partners generally make multiple delivery attempts.

Please ensure that your shipping address, phone number, and other delivery information are accurate and that someone is available to receive the package when required.

If delivery cannot be completed because of an incorrect address, unavailable recipient, unreachable phone number, refusal to accept the package, or other customer-related circumstances, the shipment may be returned to the sender or fulfillment partner.

7. Cash on Delivery Orders

For COD orders, you may be contacted to confirm your order and delivery details.

COD availability may vary depending on the product, delivery location, courier service, and other factors.

Customers are expected to accept and pay for genuine COD orders placed by them.

Repeated refusal or non-acceptance of COD orders may result in COD being restricted or unavailable for future orders.

8. Delayed or Lost Shipments

Although we work with established shipping and logistics partners, delivery delays can occasionally occur due to circumstances outside our direct control.

These may include:

* Courier delays
* Weather conditions
* Natural events
* Public holidays
* Transportation disruptions
* Incorrect address information
* Operational issues
* High shipment volumes
* Other unforeseen circumstances

If your order appears significantly delayed or is reported as lost, please contact us so that we can investigate the shipment with the relevant logistics partner and assist you.

9. Damaged Packages

If your package appears visibly damaged when delivered, we recommend taking clear photographs of the package before opening it.

Please contact us if the product inside is damaged or if there is another issue with your order.

For information about damaged, defective, incorrect, or missing products, please refer to our Return, Replacement & Refund Policy.

10. Multiple Shipments

Some orders may be fulfilled from different locations or through different fulfillment partners.

As a result, products from the same order may occasionally arrive in separate packages and at different times.

You will not necessarily be charged additional shipping simply because an order is delivered in multiple shipments, unless the applicable shipping terms clearly state otherwise.

11. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information at checkout.

This includes:

* Full name
* Complete address
* PIN code
* Mobile number
* Apartment/house/building details where applicable

If you notice an error in your shipping information, please contact us as soon as possible.

We will try to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipping.

12. Changes to Delivery Information

Once an order has been shipped, changes to the delivery address may not be possible.

Any additional charges imposed by a courier or fulfillment partner due to customer-requested changes may, where applicable, be the customer’s responsibility.

13. International Shipping

We currently do not offer international shipping unless specifically stated on the relevant product or checkout page.

14. Contact Us

If you have questions about your order or its delivery, please contact us:

Bombay Basics
Operated by: Om Shri Global Enterprises
Email: info@bombaybasics.com
Phone: +91 78141-47477

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.