Return, Replacement & Refund Policy

Last Updated: September 10, 2026

At Bombay Basics, we want you to receive your order in good condition and as described. If there is a problem with your order, please contact us and we will review the issue and work with you toward an appropriate resolution.

1. Damaged, Defective or Incorrect Products

If your order arrives:

* Damaged
* Defective or non-functional
* Incorrect or different from what you ordered

please contact us as soon as possible after delivery.

Depending on the circumstances, we may provide a replacement, or another appropriate resolution.

2. Unboxing Video Requirement for Replacement Claims

For damage, missing parts, incorrect products, or other issues that are apparent upon opening the package, customers are strongly requested to record a clear, continuous unboxing video for verification.

The video should:

* Begin before the sealed package is opened
* Clearly show the condition of the package and shipping label
* Show the package being opened
* Continue without interruption while the contents are removed
* Clearly show the product, accessories and packaging
* Continue until the product has been fully inspected and the reported issue is visible

The video should be clear enough for us to verify the condition of the package and product.

This video may be requested as part of our verification process before approving a replacement or other resolution.

If an unboxing video is unavailable, please still contact us. We will review the issue based on the information and evidence available and determine the appropriate resolution in accordance with applicable law and our policies.

3. How to Report a Problem

To request assistance, contact us through:

Email: info@bombaybasics.com
Phone: +91 78141-47477

Please include:

• Your order number
  * Your name and contact details
  * A description of the issue
  * Clear photographs or videos showing the problem
  * Any other information reasonably required to assess the issue

4. No General Return Policy

Bombay Basics does not offer a general return or exchange facility for products simply because a customer has changed their mind, no longer wants the product, or ordered the wrong product.

Products are therefore not eligible for routine returns unless specifically stated otherwise on the relevant product page or required under applicable law.

5. Replacement Policy

We provide replacement only in eligible cases, such as where a product:

* Arrives damaged
* Is defective or non-functional
* Is incorrect or different from the product ordered
* Is missing essential parts or accessories
* Is significantly different from the product description

All replacement requests are reviewed individually and are subject to verification and product availability.

Where a replacement is approved, we will arrange the replacement according to product availability and the circumstances of the case.

If the same product is unavailable, we may offer an alternative resolution, such as a refund or another suitable option.

Replacement eligibility may vary depending on the product.

6. Refunds

Refunds are provided only in cases where a refund is applicable and approved by Bombay Basics, including circumstances where a replacement cannot reasonably be provided or where a refund is required under applicable law.

Refunds are not available simply because a customer changes their mind, no longer wants the product, or ordered the wrong product.

Where a refund is approved, it will generally be processed to the original payment method, subject to applicable payment processing procedures.

Where a refund is approved, the refund will generally be issued to the original payment method used for the order, subject to applicable payment processing procedures.

For Cash on Delivery orders, we may request appropriate bank/payment details to process an eligible refund.

The time taken for the refunded amount to appear in your account may depend on your bank or payment service provider.

7. Change of Mind / Unwanted Products

Returns or refunds for products that are no longer wanted or were purchased by mistake are not automatically guaranteed.

Such requests may be considered depending on the product, its condition, fulfillment arrangements, and applicable law.

Please contact us before sending anything back. Do not ship a product to an address without receiving return instructions from Bombay Basics.

8. Products That Cannot Reasonably Be Returned

Certain products may not be eligible for return or replacement because of their nature, hygiene considerations, customization, usage, or other product-specific restrictions.

Where applicable, such restrictions will be communicated on the relevant product page or before purchase.

These exclusions do not limit any rights available to consumers under applicable law.

9. Unauthorized Returns

Products returned without prior approval or without following the return instructions provided by Bombay Basics may not be accepted.

Please contact our support team before sending any product back.

10. Delivery-Related Issues

If you receive a package that appears damaged, please photograph the package and contact us as soon as reasonably possible.

We will investigate the matter with our fulfillment and delivery partners and provide an appropriate resolution.

11. Verification

Return, replacement, and refund requests may be reviewed to verify the reported issue.

This may include reviewing:

* Unboxing videos
* Photographs
* Videos
* Order information
* Shipping and delivery information
* Product condition
* Other relevant evidence

12. No Waiver of Consumer Rights

Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies available to consumers under applicable Indian law.

Where applicable law provides a consumer with a right to a refund, replacement, return, or other remedy, that right will continue to apply.

13. Contact Us

For any return, replacement or refund-related assistance:

Bombay Basics
Email: info@bombaybasics.com
Phone: +91 78141-47477

Grievance Officer

In accordance with applicable Indian e-commerce requirements, the following person is designated to handle customer grievances relating to our services and orders:

Name: Om Kumar
Designation: Grievance Officer
Email: omrana12121212@gmail.com
Phone: +91 78887-30084

Customers may contact the Grievance Officer for unresolved complaints or grievances concerning their purchase or experience with Bombay Basics.

We will acknowledge grievances within the applicable time period and endeavour to address and resolve them in accordance with applicable law.

For return, replacement, or refund requests, please contact us before sending any product back. Do not send products to an address unless return instructions have been provided by Bombay Basics.

We recommend contacting us as soon as possible after discovering an issue with your order so that we can investigate and assist you promptly.